Contractor to see THEIR last note
A provider would like to run a report that shows when THEY put in their last note. Is this possible to add to reporting?
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Ferguson, William WFerguson@ryko.com
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I’m not disappointed with the people, but the process. In order to service the customer, we need to be able to know when we (Ryko) entered a note, not just when the last date/time that a note was entered. Notes get entered by Hertz, service channel (e.g. “No Activity Alert has been sent”), and us.
So perhaps a process that directs me how to submit an enhancement request would be better than simply informing me that what I’m looking for can’t be done.
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