Maintaining Security Settings

    The Security settings in Service Automation Admin provide options for you to control the use of passwords in the system. You can configure how complex passwords must be when users create them and specify what happens if a user forgets his or her password.  An option for creating system messages on the login page is also set in Security.

    Editing the Security Banner

    You can specify a message that will display to all users when they access the login page.  This message can be useful to display messages such as maintenance or important notices to all users.

    Note: This option not available to user accounts on the corporate URL login.servicechannel.com.

    How to Edit the Security Banner Message

    1. Navigate to more > Admin > Permissions > Security.  The Security Banner tab appears.
    2. Enter your desired message in the text box and check the Display Security Banner on Login box. This message will be displayed when users log in.Security Banner Tab        
    3. Click Save.

    When users access the ServiceChannel login page, the message will appear in a box at the top. It will remain until you either disable the message by unchecking Display Security Banner on Login box or change the message.

    Configuring Auto Lock Out

    You can set your system to automatically lock out a user after a number of incorrect login attempts. This prevents users from attempting to guess a password by limiting the number of times they can input a password before being blocked from logging in. When a user is locked out, a message will be displayed after the specified number of attempts.Login Screen 

    How to Configure Auto Lock Out

    1. Navigate to more > Admin > Permissions > Security.  The Security Banner tab appears.
    2. Click the Auto Lock Out tab.Auto Lock Out Tab
    3. Set the number of Failed Login Attempts.  Set to 0 for unlimited login attempts (user will not be locked out, even after entering the wrong password numerous times).
    4. Set the number of minutes or hours before is automatically unlocked. After this time has elapsed, the user will be able to login again with the correct password. Set to 0 to require a system administrator to unlock manually at all times. 
    5. Click Save.

    Configuring Password Complexity

    Enforcing users to create strong and complex passwords will help with keeping their accounts secure.  This option allows you to specify the minimum password length and whether the passwords must contain characters that will make passwords difficult for unauthorized to guess.

    By default, all passwords must be at least seven (7) characters in length and contain at least one letter and one number.  

    How to Configure Password Complexity

    1. Navigate to more > Admin > Permissions > Security.  The Security Banner tab appears.
    2. Click the Password Complexity tab.Password Complexity Tab
    3. Select Complexity and configure the options as desired:
      • Minimum Characters: Require all passwords to have, at minimum, the number of characters you specify here.
      • Require Capitalization: Require all passwords to contain at least one capital letter.
      • Require Numbers: Require all passwords to contain at least one number.
      • Require Special Characters: Require all passwords to contain at least one special character (@#$%^&*).
    4. Set the Retrieve Password option:
      • No:  Users will have to contact their system administrator if their password is forgotten. The administrator will reset their password.
      • Yes: Users will be able to retrieve their forgotten password by entering their User ID or email address.
    5. Click Save.