CSA Contractor & Supplier Account Statuses

In CSA, your account is in one of the following statuses, based on agreement to the Terms & Conditions and current Payment Method:

Active - You have agreed to the current Terms & Conditions and have an updated Payment Method on file. You have all the benefits of ServiceChannel, can receive work orders and invoice them as normal.

Grace - You are granted a temporary grace period to agree to the current Terms & Conditions and/or update your Payment Method. During this grace period you have all the benefits of ServiceChannel. You can receive work orders and invoice them as normal.

Restricted - You have not agreed to the current Terms & Conditions and/or updated your Payment Method, therefore, your ability to invoice is restricted. You will continue to receive work orders. Once you have agreed to the Terms & Conditions and/or updated your payment method, your ability to invoice will be reinstated and you will automatically move into an Active status.

Your status will be displayed at the top of your Contractor Console:

If your status lapses into Grace or Restricted, a reminder will pop-up: