At ServiceChannel, our goal is to provide you with the best user experience. Below lists the desktop browsers supported, system requirements, firewall settings, and email domains / whitelisting.
- Google Chrome (current version)
- Mozilla Firefox (current version)
- Apple Safari (current version)
- Microsoft Edge (current version)
- Internet Explorer 11
- Internet Explorer 10 (until October 1, 2017)
- Internet Explorer 9 (until October 1, 2017)
Please note that, while we strive to satisfy complex requirements of our customers, we cannot continue to enhance our product and still support old versions of the browsers.
Mobile Web Browsers
ServiceChannel can be viewed through a mobile browser on your iPads, iPhones or Android smartphones. using the following systems:
- iOS 7 or later
- Android Jelly Bean or later
- Chrome and Safari browsers
ServiceChannel works best on systems with the following minimum system requirements:
- Any operating system capable of running the list of officially supported browsers
- 1 GB or more of RAM
- Internet connection of at least 256 Kbps (typical DSL connection) or higher
ServiceChannel uses multiple web servers with dynamically assigned IP addresses. The firewalls should be set up to allow outgoing traffic to any URL that contains servicechannel.com and fixxbook.com:
- *.fixxbook.com for the following protocols:
- Port 80 – standard http traffic (http)
- Port 443 – secured http traffic (https)
Emails, Email Domains, and IP Addresses
The following ServiceChannel emails, email domains, and IP addresses are used to send work orders, alerts, and other notifications. Please be sure to whitelist these addresses (see Whitelisting, below) and adjust your email distribution to be able to receive emails from the following ServiceChannel IP addresses and domains:
- servicechannel.net: used to send planned maintenance (PM) dispatch emails and other alerts, as listed below:
- email@example.com: Planned Maintenance (PM) dispatch emails
- firstname.lastname@example.org: Database email alerts (Auto Invoice Error, Active Client List, SC Billable Store Count Alerts, etc)
- scalert.com: used to send service requests, proposals, RFPs, invoices, and other alerts, as listed below:
- ServiceRequest@scalert.com: Service Request from the web (Classic Service Request), Service Request from S2E, Service Request from Dashboard, Reassign WO, Cancel WO, WO Assignment
- Proposal@scalert.com: Proposals (proposal submittals, proposal assignments, proposal approvals/rejections)
- RFP@scalert.com: RFPs (RFP submittals, etc.)
- Invoice@scalert.com: Invoices (invoice approvals/rejections)
- Alert@scalert.com: Other alerts (ETA alerts, feedback alerts, unsatisfactory alerts, etc.)
- wonote.servicechannel.net: used to send work order notes
- [tracking#]@wonote.servicechannel.net: For example, to send a work order note to Tracking# 51341535, send/receive emails would go to/come from email@example.com.
Emails: To ensure you are receiving the latest news from ServiceChannel, please add the following email addresses to your contact list in your email program:
A whitelist is a set of rules added to a SPAM filtering system or email system to allow emails into an organization. Through this process, you grant permission for our emails to be delivered to your inbox.
Issues in receiving ServiceChannel emails might be due to a bounce back from an email in your distribution. This results in an email domain suppression. Should one or more emails in your alerts bounce back as unable to deliver, our outgoing email service places the domain on a suppression list, preventing new emails from being sent to you. In order to resolve this issue you must whitelist all of the above ServiceChannel IP addresses and/or email domains.
There are several ways to whitelist emails from ServiceChannel, depending on your company's spam filtering solution. Your internal team can work with you to determine the best method for your email system.
We recommend and support whitelisting using the following techniques and technologies:
- IP Addresses
- DKIM (Domain Key)
- SPF (Sender Policy Framework)
- Sender ID
- Signed-By email header
- Server address (Mailed-By)
- From address
Once ServiceChannel domains and emails are whitelisted, please notify Contractor Support at firstname.lastname@example.org so an agent can place a request to remove the affected emails from suppression. It is important to complete the whitelist process prior to the request, as any subsequent bounce backs will place the emails back on the suppression list.