ServiceChannel UI provides two ways of submitting a work order (WO): through the Service Request Dashboard and Classic Service Request.
The first approach features a wizard that helps callers choose only the right combination of WO parameters. The second approach is to submit a WO via the Classic Service Request where callers set all WO parameters manually.
ServiceChannel API provides the same two ways of creating a WO: the “wizard” approach and classic approach. To follow the “wizard” approach, see Creating a WO Using IssueList. The second “classic” approach is described in this guide.
Follow the attached guide to create the API integration for Creating Work Orders, Classic Approach.