Contractor & Supplier Automation (CSA) Introduction

    Effective November 1, 2015 ServiceChannel replaced the Select Contractor Program with Contractor & Supplier Automation (CSA). The Select Contractor Program expired on October 31, 2015. We have received feedback from both contractors and clients during our thought process to devise a balanced fee structure for contractors and suppliers that better reflects our marketplace.

    Below is a summary of the new structure:

    • Contractor & Supplier Automation (CSA) offers contractors and suppliers the same great solutions and tools you have come to expect from ServiceChannel. Now, we have combined this with a new fee structure that ensures all contractors and suppliers using the ServiceChannel platform — from the smallest to the largest providers — are on a leveled playing field.
    • With this new fee structure, you will not pay more than $1.00 on any invoice. Smaller invoices are charged significantly less. Please see the new fee structure.
    • This fee structure will apply to all contractors and suppliers across all approved invoices. This eliminates exceptions previously based on customer, invoice amount, and invoice volume.

    ServiceChannel has increased the level of investment in products and services designed to support the contractor/supplier side of the market. The CSA transaction fee allows us to boost innovation for mobile applications, online invoicing, scorecards and system integration, increase visibility into transactions, and provide live support and marketing exposure to other clients. This new program allows us to expand and enhance the solutions that you have come to rely on.

    We thank you for your continued partnership and look forward to an innovative future.