Responding to a Service Request via the IVR System

    Use the Interactive Voice Response (or IVR) to respond to a Service Request. Be sure you have the following information with you before calling (you can find this information in the Service Request email):

    • IVR pin number
    • Client Tracking number, Work Order number or Service ID

    How to Accept a Work Order:

    1. Dial 1-516-500-7776. (International numbers and instructions are here.)
    2. Enter IVR pin number followed by the pound sign(#).
    3. Enter Work Order number followed by the pound sign.
    4. Press zero (0) to accept service request. This will change the work order status from Open to In Progress/Dispatch Confirmed.

    How to Decline a Work Order:

    1. Dial 1-516-500-7776.
    2. Enter IVR Pin number followed by the pound sign.
    3. Enter Work Order number followed by the pound sign.
    4. Decline the work order using one of the following prompts:
      • Press one (1) to Decline, because you don't service this location.
      • Press two (2) to Decline, because you don't service the trade.
      • Press three (3) to decline for any other reason.

    IVR Check In Video