Responding to a Service Request via the IVR System

Use the Interactive Voice Response (or IVR) to respond to a Service Request. Be sure you have the following information with you before calling (you can find this information in the Service Request email):

  • IVR pin number
  • Client Tracking number, Work Order number or Service ID

How to Accept a Work Order:

  1. Dial 1-516-500-7776. (International numbers and instructions are here.)
  2. Enter IVR pin number followed by the pound sign(#).
  3. Enter Work Order number followed by the pound sign.
  4. Press zero (0) to accept service request. This will change the work order status from Open to In Progress/Dispatch Confirmed.

How to Decline a Work Order:

  1. Dial 1-516-500-7776.
  2. Enter IVR Pin number followed by the pound sign.
  3. Enter Work Order number followed by the pound sign.
  4. Decline the work order using one of the following prompts:
    • Press one (1) to Decline, because you don't service this location.
    • Press two (2) to Decline, because you don't service the trade.
    • Press three (3) to decline for any other reason.

IVR Check In Video