Responding to a Service Request via Email

Accepting a Service Request

In order to properly accept the request via email, the only responses should be

 

YES

OK

Or  

ACCEPT

 

Ensure the original message is included in the reply

 

Please note: you may need to modify your email reply settings to include the original email in the response

To do this, you must modify your email settings to “Include Original Message Text”

 

When a work order has been accepted, the status changes from Open to In Progress with the extended status Dispatch Confirmed.

 

Declining a Service Request

To decline the service request via email, the only responses should be

 

Decline

Or

NO

 

This indicates that you are NOT responding to the request

 

Additional information regarding the decline can be included AFTER the keyword DECLINE or NO in the email response.

 

Ensure the original message is included in the reply 

 

 Responding to a Service Request via Email Video