Accepting a Service Request by Adding a Note
To accept a service request by adding a note, go to corp.servicechannel.com and click LOG IN
Once you log in, Click Track WO/PO
The next page will provide two options to find work orders
Enter in the work order number in the second section, beginning with Search By, then click Find
This will bring up the work order you are looking for.
Click on the notes section located in the second column
Once you click on notes, select Add Note/ Updated Schedule Date
To accept the work order, type accept in the Note Box
If you want to address your note to the client, select their name from the Addressee Box
Type in their email in the Email Field
Click on the Select New Status drop down, and select In Progress/ Dispatched Confirmed
And click Submit at the bottom
Please note: This option may not be available for all users
Once you submit the note, our message will be recorded in the work orders history.
Click the close button and this will bring you back to the work order details
Refresh the page and you will see the status changed from Open (in Red) to In Progress/Dispatched Confirmed (in yellow)
If you have any questions, please feel free to contact our Contractor Support department at firstname.lastname@example.org or 800-803-5822.