Resolving Invalid Badges and Badge Scans

    In SC Mobile you may encounter fallacies, such as invalid badges or a badge not issued. Below is how to resolve some common issues.

    Badge Not Generated

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    When you do not see a photo next to a scheduled badge, either the provider did not assign a work order to a specific technician, or the technician has not generated a badge for the work order. 

    In case a technician arrives for that work order, it is best for that technician to generate a badge for themselves within their JobSite app.

    In case the technician is unable to generate his/her own badge, you may issue a Temp Pass that is already associated with that work order.

     

    Invalid Badge

    SS-SiteAccess-SCMobile-InvalidBadge.png

    A Badge could be invalid for a few reasons. Here are some examples and some tips on how to resolve them.

    1. The Badge expired. Badges are valid for 24 hours. After that, 
      • the Scheduled Date on the work order must be moved to a future date/time,
      • the technician must regenerate the Badge, and
      • the Badge must be scanned again for verification.
    2. The technician tried to scan the Badge after the Scheduled Date. Say the scheduled date is January 21 at 4:00pm. A technician has to generate and scan a badge before 4:30pm (there is a grace period of 30 minutes after the Scheduled Date for technicians to generate and scan a badge). After that 30-minute grace period ends, the badge expires and cannot be scanned.
    3. The work order is marked as Complete. Check the status of the work order to ensure it is in either the Open or In Progress status.
    4. The badge was scanned under the wrong location. For users with access to multiple locations, look on the top of the Invalid Badge message to ensure you are viewing badges for the right location.