Logging in to FTM Mobile and Resetting a Forgotten Password

    Logging in

    After you have successfully activated your account, you may login to manage your work orders.

    How to Login:

    1. Open the FTM mobile app. The login page appears.
    2. Enter your email address and password, and then tap Login. The FTM home page appears.
      Note: The app may prompt you to accept notifications, so you will know when you have a work order assigned to you. ServiceChannel recommends that you accept these notifications.
    3. Tap Work Orders. The list of work orders assigned to you appears.


    FTM Login Screen    FTM Work Order Screen

    Resetting a Forgotten Password

    Should you forget your FTM Mobile password, you may reset it through the mobile app.

    How to Reset your Password:

    1. Open the FTM mobile app. The home page appears.
    2. Tap Forgot?
    3. Enter your email address used to activate your account, and then tap OK. The link to reset your password is sent to the specified email address.
    Note: The email link is only active for 24 hours.The link becomes inactive when not used to reset your password within 24 hours. You must go through the above steps again to reset your password.