Before using the Field Tech Manager mobile app, you must be invited as an internal technician. Your company will send this invitation through an email; you must accept the invitation in order to use FTM Mobile.
Important: You must use a mobile device to accept the invitation.
How to Accept an FTM Invitation:
- Using a mobile device, check your email for the invitation.
- Tap Accept. Your mobile device will navigate to a website for you to choose to download the ServiceChannel FTM mobile app through either the Apple Store or the Play Store.
- On the Create Password page, enter a unique password in both fields, and then tap Save.
Note: Passwords must be 8 characters or more, including capital letters and special characters (for example: #, !, ?, *).
- On the Home Page, tap Work Orders. The list of work orders assigned to you appears.