Troubleshooting Badges

    Should you encounter issues while using JobSite, this troubleshooting section may help you solve your issue:

    • The work order does not appear in JobSite.
      • The work order, tracking number, or service ID does not exist in the system. Confirm the correct work order number with your employer.
      • Either your employer did not dispatch you to the work order, or you have to manually add the work order in JobSite. Contact your employer about the work order number.
      • The work order was either completed or cancelled. Contact your employer about the status of the work order.
    • JobSite will not generate a Badge for the work order.
      • The scheduled date on the work order may be in the past. Contact your employer about moving the scheduled date so you can generate a badge.
      • The work order was either completed or cancelled. Contact your employer about the status of the work order.
    • The badge was generated for the work order but it cannot be scanned (or badge is invalid).
      • A badge expires 24 hours after it was generated. The badge may need to be renewed.
      • The scheduled date on the work order may be in the past. Contact your employer about moving the scheduled date so you can generate a badge.
      • The scheduled date on the work order may be too far into the future. Badge technology looks for work orders 24 hours ahead. Contact your employer about moving the scheduled date within that 24-hour period so you can generate a badge.
    • Badge needs to be regenerated for a follow-up visit, but it will not renew.
      • The work order may have been set to complete, or has otherwise expired. Contact your employer about the status of the work order.