Navigating SC Mobile

    On the home page you will see the modules listed below. Your actual views may vary, depending on your user permissions configured by your ServiceChannel administrator.

    Note: SC Mobile does not follow permissions based on Location Note Headers.

    SC Mobile Home Page

    • Locations: View a list of locations to which you have access, by list view or map view.
      • When location services is enabled, the list will sort by distance, with the location closest to you listed on top (list view) or pinned to the map (map view).
      • By default, you will see Locations in list view.
      • When selecting a Location, you will see all Work Orders and Proposals associated with that location. You may also create Work Orders for that location.
    • Search: Use to quickly find
      • Work Orders by tracking number, work order number, or purchase order number;
      • Proposals by proposal number; and
      • Locations by Location ID, partial or full location name, address, zip code, or other related keywords.
    • WOs (Work Orders): View and modify work orders across all permissioned locations. You may also create a work order through here, which will prompt you to first choose a Location before entering the work order.
    • Proposals (permissioned access): View and take action on proposals across all permissioned locations.
    • Audits (permissioned access): Conduct inspections of items at a site, alongside a configured checklist. See "About Site Audit Mobile" for more information.
    • Site Access (permissioned access): Review and scan access badges for service providers. See “Site Access for SC Mobile” for more information.
    • Alerts: Allows you to turn on mobile notifications to help you manage work orders.

    You will also see the following navigational icons:

    Back Arrow: allows you to go back to the previous page, until you reach the home page.

    Magnifying Glass: the Search feature so you can find work orders, proposals, and locations.

    SC Mobile Navigation: Back Arrow and Search

    Hamburger Menu (horizontal lines): allows you to quickly navigate to the home screen, as well as to the Search, Locations and Work Orders screens, and other modules to which you may have access.

    SC Mobile Navigation: Hamburger Menu