About SC Mobile

    The ServiceChannel Mobile app (or SC Mobile) is used to add, modify, and view work orders and proposals across all locations for which you have access. Using SC Mobile is beneficial because it helps you take proactive measures faster while on the go at your location. SC Mobile in your pocket means giving more detailed information — such as problem descriptions, photos, and notes — on the fly, and getting the information to service providers and your internal facilities team almost as soon as issues arise.

    SC Mobile is available on both Apple iOS and Android devices, and in the following languages:

    • English
    • French-Canadian
    • Japanese
    • Korean
    • Spanish
    • Thai

    Note: You will see SC Mobile in one of these languages when your device's general settings are also set to that language.

    Note: SC Mobile is available for facility teams and location users only. Contractors who wish to use a mobile app to manage work orders must use the GPS Check-In mobile app.

    Modules in SC Mobile

    On the SC Mobile home page you will see:

    SC Mobile Home Page

    • LocationsSearchWOs (Work Orders), and Alerts (highlighted in light blue);
    • Proposals (permissioned users only, highlighted in dotted blue); and
    • Audits and Site Access (permissioned users only, highlighted in yellow).

    Note: Contact your ServiceChannel system administrator for access to SC Mobile.

    How to access SC Mobile:

    1. Search for and download “ServiceChannel” in the App Store (Apple iOS) or the Play Store (Android).
    2. Tap the SC Mobile icon on your device to launch the app. The Login page appears.
    3. Under the User Name tab, enter your ServiceChannel username and password.
      • To login using a Mobile Access Code: Tap the SSO ID tab, and then enter your Mobile Access Code.
    4. Tap Done (on the keypad) or Login (on the screen). The Home page appears.

    From here you can:

    • navigate SC Mobile;
    • create a work order;
    • view and modify work orders;
    • add notes and photos to work orders;
    • take action on proposals; and
    • configure alerts.

    SC Mobile Connectivity Requirements

    Wi-Fi or Cellular Data

    You need an Internet connection (either through Wi-Fi or cellular data) to do the following:

    • login to the SC Mobile app
    • select a Location
    • create Work Orders
    • review Proposals (in the Proposals module)
    • upload Site Audit results (in the Audit module)
    • review and scan Badges (in the Site Access Badges module)

    Location Services

    Your device’s Location Services option allows permissioned apps to locate you via GPS. SC Mobile uses Location Services to list your Locations that are closest to you.

    • While Location Services is turned on: The Location List View will sort your assigned locations by distance closest to you, and your current location will be pinpointed in Map View.
    • While Location Services is turned off: The Location List View will sort your assigned locations by Location ID, and Map View will display an overall world view of your assigned locations.

    SC Mobile does not use Location Services while you are logged out of the app.

    Camera and Photos/Video Access

    You have the ability to take photos/video of issues and attach them to work orders and audits. Your mobile device may ask for permission to access your camera and/or photos/video for the sole purpose of taking and attaching photos/video related to these actions.