Retrieving a Forgotten User ID or Password for Service Automation

    Sometimes a User ID or password is forgotten. Should this happen, you may retrieve your credentials through the Service Automation login page.

    Resetting Service Automation Password

    Note: In case you login to Service Automation through a corporate portal, check with your IT department to retrieve/reset your internal password.

    How to Retrieve Your Service Automation User ID

    1. In your Internet browser, go to https://login.servicechannel.com, and then click the Forgot User ID or Password? Click here link.
    2. Select I’m a Provider, and then click Next.
    3. Select I forgot my User ID, and then click Next.
    4. Enter both your Tax ID and your email address, and then click Submit. Your User ID is sent to your email, and a confirmation message stating that that the user ID has been sent to your email address appears.

    How to Reset Your Service Automation Password

    1. In your Internet browser, go to https://login.servicechannel.com, and then click the Forgot User ID or Password? Click here link.
    2. Select I’m a Provider, and then click Next.
    3. Select I know my User ID and I need my password reset, and then click Next.
    4. Enter your User ID.
    5. Enter your new password in the Enter New Password and Confirm Password boxes.
    6. Enter your email address.
    7. Click Send. A confirmation message stating the confirmation link has been sent to your email appears.
    8. Follow the instructions in the email to confirm resetting your password.